FOR IMMEDIATE RELEASE

CONTACT:

Michael Maisonet

NetVillage.com

Director of Sales

(301) 498-7797

sales@netvillage.com

Baltimore, MD, June 22 -- netVillage.com, the leading provider of Internet community solutions for creating, hosting, and managing community-enabled Web sites, today announced the first live video real-time sales and customer service technology to enable web communities to assist customers instantly. Customers hosting community-enabled sites through netVillage’s outsourced ASP solution will be able to offer members instant links to live customer support staff. By integrating our Live Video Help into their Web communities, Web businesses can increase site loyalty and retention by responding to questions in real-time.

"The addition of Live Help to our community product suite underscores our commitment to provide the technologies that enhance the community experience of our customers," said Nate Hammond, president of netVillage.com. "Successful online communities are places where communication is paramount. With Live Help, Web businesses will be able to supplement our powerful community-enabling web site tools with the ability to answer questions and close sales in real-time. Interactive Customer Care is just a click away!"

While standard interactive chat clients typically support only text and sometimes voice, netVillage’s solution supports live and pre-recorded video. Live customer support reps can play a pre-recorded clip to visually help customers with common problems. In addition, the ability to capture and display screen shots also aid in sales and tech support questions. For an example of this service, click here

Industry web sites are rapidly adopting interactive communication tools to attract and retain users – to make their sites "sticky". By adding interactive community features, a web site can grab surfer’s attention, keep them on the site, and encourage them to return. The ability for interactive sites to keep users on their sites longer (three times the average according to Businessweek) extends the opportunity to get users interested in the site’s e-commerce initiatives. In addition, by engaging customers with a netVillage interactive community site, businesses can build stronger customer relationships, increase brand loyalty, tap market knowledge, and capitalize on opportunities for highly targeted advertising and sponsorships.

NetVillage’s highly configurable software and hosting services, combined with a pallet of integrated communication services which now includes live person-to-person help, makes netVillage a compelling solution for virtually any Web business seeking to empower its members to share, communicate, and collaborate in their own private web environment.

About netVillage, Inc.

netVillage.com, Inc. is the leading provider of Internet community solutions for creating, hosting, and managing community-enabled Web sites. The company provides a complete set of tightly-integrated community and e-commerce tools that provides businesses wishing to create revenue generating, special-interest virtual communities with a one-stop e-community solution. NetVillage.com brings a unique approach to community-enabling Web sites by providing an unmatched selection of plug-and-play community services all transparently integrated within an e-commerce framework. For further information call (301) 498-7797, or visit www.netvillage.com.

# # #